Overview
The Analyst, Operational Resilience will support with the maintenance of the business continuity program and disaster recovery strategies and solutions, encompassing corporate emergency response, employee preparedness, and incident management. Coordinate and assist with conducting risk assessments, as well as identifying prevention and mitigation efforts that result from such work. Provide advice and guidance to business leaders and their teams. Work with the team to plan, prioritize the implementation of strategies, solutions and liaise with the process owners on raising awareness on the overall business continuity and disaster recovery procedures corporate-wide.
Responsibilities
- Support the testing, implementation and maintenance of corporate wide Business Continuity/Disaster Recovery (BC/DR) plans, policies and procedures.
- Perform risk analysis to identify points of vulnerability, single points of failure, and identify risk avoidance and mitigation strategies.
- Provide oversight on end-to-end applications testing and support disaster recovery exercises, application and process mapping in accordance with the disaster recovery plan.
- Prepare recommendations and implement enterprise business continuity planning tools (i.e. Business Continuity Management and corporate-wide communication/notification solutions).
- Support the response strategies IT and operational service disruption in the event of a significant incident or disaster.
- Lead efforts in establishing Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) and develop recovery priorities, timelines, and strategy for proper sequence of recovery components.
- Assist in the Crisis Management/Incident Management during service disruption events and contribute to process improvement initiatives.
- Perform maintenance of current data using Assurance Software/SunGard Assurance and Send Word Now.
- Assist in the coordination of Committee meetings and developing MI for various governance forums, including clear and concise documentation.
- Create training and awareness presentations/materials for employees and participate in the delivery of training and awareness exercises which aim to embed the Operational Resilience strategy within the business.
- Review and analyze trends to advise and develop recommendation to achieve and modify safety and security goals.
Qualifications- Bachelor's Degree in Information Security, Information Technology or related fields.
- 3 to 5 years of business continuity, crisis planning, emergency management, facilities/critical systems management, security planning, or related role.
- 10+ years of professional experience.
- Experience in project management, group facilitation and training are required.
- Certified Business Continuity Professional (DRII CBCP) or equivalent industry certification.
- Certified Emergency Manager (CEM) or equivalents preferred.
- Project Management Professional with a PMP certification desired.
SkillsPosition Skills:
- DR/BC planning experience including Risk Assessment, Business Impact Analysis, Recovery Strategies and Crisis Management.
- Development and execution of business continuity and disaster recovery exercises within individual departments across the enterprise.
- Experience working with IT teams to develop, maintain and test IT Disaster Recovery and fallback/fallover processes.
- Proficiency with Send Word Now and Assurance.
- Proven ability to write global policies and standards.
Professional Skills:
- Strong presentation, excellent written, verbal, interpersonal and leadership skills.
- Well-versed in Microsoft Office (Word, Excel, PowerPoint, etc.).
- Ability to work well and effectively in cross-team environments at different levels corporate-wide.
- Strong organizational, multitasking and project management skills.
- Proactive, well organized and results-oriented.
- Capable of working independently and making well informed decisions to ensure application quality and stability.
- Ability to work under pressure.
- Expresses oneself in an open and honest manner demonstrating self-awareness and embracing feedback.
- Comfortable expressing and defending points of view while respecting those of others.
- Exceptional decision making, problem solving, personal time management, planning and organizational skills.
- Proven ability to build, develop and motivate a team.
- Off-hour on-call support required.
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